Support information


Support is available on the RapID Forum.

Prior to raising a support request, the RapID Customer must use best efforts to check all basic system pre-requisites, including performing initial troubleshooting activities.

All requests for support must provide the appropriate level of detail to enable diagnosis, including the Customer Name, RapID software version in use, the Server environment in use, a description of the issue, and, where appropriate, relevant system and application log files.